Privacy policy

Privacy Policy

Last updated: September 22, 2025

This Privacy Policy describes how Home with Care (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.homewithcare.in (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.


Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.


How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce our terms of service, and protect or defend our rights and the rights of our users.


What Personal Information We Collect

  • Contact details: your name, address, phone number, and email.

  • Order information: billing/shipping details, payment confirmation, email address, and phone number.

  • Account information: username, password, and related security details.

  • Customer support information: messages or details you provide when contacting us.

We may also automatically collect Usage Data such as IP address, browser type, device details, and interactions with our Site using cookies or similar technologies.

Additionally, we may obtain information from trusted third parties such as Shopify (our e-commerce platform), payment processors, delivery partners, and advertising/analytics providers.


How We Use Your Personal Information

  • To provide products and services: process payments, fulfill orders, arrange shipping, manage returns/exchanges, and manage your account.

  • Marketing and advertising: send promotional emails/SMS and show relevant ads (with your consent where required).

  • Security and fraud prevention: detect and prevent fraudulent activity.

  • Customer communication and service improvement: respond to your queries, improve our offerings, and personalize your experience.


Cookies

Our Site uses cookies and similar technologies for functionality, analytics, and advertising. For details on Shopify’s cookies, see Shopify’s Cookie Policy.

You may disable cookies via your browser settings, but this may affect certain site features. Our Site also respects Global Privacy Control (GPC) signals to opt out of targeted advertising.


How We Disclose Personal Information

We may share your information with:

  • Vendors and service providers (Shopify, courier partners, payment gateways, IT support).

  • Business and marketing partners for promotional activities.

  • Affiliates within our business group.

  • Legal authorities when required by law.

We do not sell or rent your personal data.


User-Generated Content

If you post product reviews or other content on our Site, it may be publicly visible. Please share only information you are comfortable making public.


Third-Party Links

Our Site may link to third-party websites. We are not responsible for their content, policies, or practices. Please review their privacy terms before sharing your data with them.


Children’s Data

Our Services are not directed to children. We do not knowingly collect personal information from children under 16. If you believe a child has shared information with us, please contact us to have it removed.


Security & Retention

We use reasonable safeguards to protect your data but cannot guarantee complete security. We retain your data only as long as necessary for order processing, compliance with laws, or business purposes.


Your Rights

Depending on your location, you may have rights to:

  • Access, correct, or delete your data.

  • Request a copy of your data.

  • Restrict or withdraw consent for certain uses.

  • Opt-out of promotional emails/SMS (via the unsubscribe link).

We will not discriminate against you for exercising your rights. To exercise them, contact us at the details below.


Complaints

If you have concerns about our data practices, please contact us. If unsatisfied, you may escalate your complaint to your local data protection authority.


International Users

Your information may be stored or processed outside your country, including by our service providers. Where required, we rely on approved transfer mechanisms to ensure adequate protection.


Contact

For questions, complaints, or requests regarding this Privacy Policy, please contact us:

Email: homewithcareofficials@gmail.com
Address: Home with Care, Nagpur, Maharashtra, India