Shipping policy

Shipping & Replacement Policy

Last updated: September 22, 2025

At Home with Care, we want you to enjoy a smooth shopping experience for our Ayurvedic Nabhi Oil and Hair Oil. Please review our shipping and replacement terms below.

📦 Shipping Timelines & Costs

  • Processing Time: Orders are dispatched within 1–2 business days.

  • Standard Delivery: 5–7 business days depending on your location.

  • Shipping Charges: We provide free shipping across India.

  • Tracking: Once shipped, you will receive a tracking number via WhatsApp and email to follow your order in real-time.

🔄 Replacement Policy

We offer a 7-day replacement policy from the date of delivery.

  • Eligibility: Replacement is applicable only if the product is damaged, leaked, broken, or incorrect.

  • Condition: The product must be unused, in original packaging, and accompanied by proof of purchase.

  • Evidence Required: Please share clear photos and a short video of the issue for verification.

  • Processing Time: Once the returned item is received and inspected, a replacement will be processed within 2–3 business days.

📝 Claim Process

  1. Contact Us: Reach out via email at homewithcareofficials@gmail.com or call our support team with your order details and issue description.

  2. Assessment: Our team may request photos or videos to verify the problem.

  3. Resolution: If approved, we will arrange for a replacement shipment as per policy.

📞 Customer Support

We’re here to help!

  • Email: homewithcareofficials@gmail.com

  • Phone: +91-9921110605 (Mon–Fri, 10:00 AM – 6:00 PM IST)

  • Live Chat (WhatsApp): Click the chat icon on our website to connect with our team (Mon–Fri, 9:00 AM – 8:00 PM IST).

⚠️ Note: We do not accept replacements for opened or used bottles due to hygiene and product safety reasons.