Shipping policy
Shipping & Replacement Policy
Last updated: September 22, 2025
At Home with Care, we want you to enjoy a smooth shopping experience for our Ayurvedic Nabhi Oil and Hair Oil. Please review our shipping and replacement terms below.
📦 Shipping Timelines & Costs
- Processing Time: Orders are dispatched within 1–2 business days.
- Standard Delivery: 5–7 business days depending on your location.
- Shipping Charges: We provide free shipping across India.
- Tracking: Once shipped, you will receive a tracking number via WhatsApp and email to follow your order in real-time.
🔄 Replacement Policy
We offer a 7-day replacement policy from the date of delivery.
- Eligibility: Replacement is applicable only if the product is damaged, leaked, broken, or incorrect.
- Condition: The product must be unused, in original packaging, and accompanied by proof of purchase.
- Evidence Required: Please share clear photos and a short video of the issue for verification.
- Processing Time: Once the returned item is received and inspected, a replacement will be processed within 2–3 business days.
📝 Claim Process
- Contact Us: Reach out via email at homewithcareofficials@gmail.com or call our support team with your order details and issue description.
- Assessment: Our team may request photos or videos to verify the problem.
- Resolution: If approved, we will arrange for a replacement shipment as per policy.
📞 Customer Support
We’re here to help!
- Email: homewithcareofficials@gmail.com
- Phone: +91-9921110605 (Mon–Fri, 10:00 AM – 6:00 PM IST)
- Live Chat (WhatsApp): Click the chat icon on our website to connect with our team (Mon–Fri, 9:00 AM – 8:00 PM IST).
⚠️ Note: We do not accept replacements for opened or used bottles due to hygiene and product safety reasons.